Frequently Asked Questions About Damage & Restoration

  1. Contact weDRY 248-752-3222 for a prompt property damage assessment. If you are insured, it is likely that your insurance policy requires you take prompt action to minimize damages to your home covered under your policy.
  2. If the issue is plumbing related and you have safe access to your main water line, turn it off as soon as possible.
  3. Call your insurance company immediately to report the damage and review your coverage.
  4. If your home has been damaged because of a storm, you should place a tarp over interior personal property to protect it from outdoor elements and subsequent inclement weather.
  5. Remember to keep away from flood waters, which may contain harmful bacteria.
  6. Avoid using electrical outlets or connections until your property has been inspected by a licensed electrician or you are approved to do so by your local electric company.

For more information read our blog post – WHAT TO DO IN CASE OF WATER DAMAGE?

  1. Call weDRY immediately at 248-752-3222 for an emergency board up of your property and a damage assessment. Your insurance company requires you take immediate action to attempt to mitigate damages to your home.
  2. Call your insurance company to verify or explain your coverage.
  3. Open all windows and doors to allow the property to begin to vent the smoke and dry out.
  4. Do not turn on your electricity until your property has been inspected by a professional.
  5. Do not disturb the area around the fire source or move items, as this often will need to be investigated by your insurance company and the local fire department.
  6. Do not clean, wipe or attempt to wash fire residue from walls, ceilings or other absorbent surfaces as this can cause additional damage to these areas.

Bleach cannot completely kill mold growing in non-porous materials like drywall and wood. Bleach contains about 90% water. When you apply bleach to a surface, the chlorine quickly evaporates leaving behind a lot of water. Then, when the water soaks into porous surfaces like wood, it encourages mold growth. So, bleach can actually make your mold problem worse. On porous surfaces such as walls, floors, ceilings, wood framing, drywall, and cabinets. It is not effective – in fact, it can actually feed the mold and make the problem worse. This is counterintuitive – it goes against the common thought that bleach kills germs. … Chlorine bleach is mostly water.

For more information read our blog post – WHAT IS INVOLVED IN THE PROCESS OF MOLD REMEDIATION?

Bleach does not kill mold on porous surfaces and can actually contribute to mold growth! … This means that chlorine bleach can only kill surface mold. Because mold can grow deep roots within porous surfaces, such as wood and drywall, bleach will not assist you in exterminating mold.

For more information, read our blog post – MOLD REMOVAL VS. REMEDIATION.

Be Safe, Don’t Stay in a Home Infested with Mold or Mildew.  Mold can cause serious health problems, as well as structural damage to a home when a property has experienced flooding.

No, it is not safe to sleep in a bedroom with mold. Indoor mold of any exposure is worrisome, but mold in the bedroom is especially so, simply due to the number of hours you spend in your bedroom breathing it in while you sleep. Beyond the immediate allergy symptoms, mold exposure often causes sleep issues, too.

For more information, read our blog post – SIGNS THAT YOU NEED MOLD REMOVAL HELP.

Exposure to damp and moldy environments may cause a variety of health effects, or none at all. Some people are sensitive to molds. For these people, molds can cause nasal stuffiness, throat irritation, coughing or wheezing, eye irritation, or, in some cases, skin irritation.

For people sensitive to mold, inhaling or touching mold spores can cause allergic reactions, including sneezing, runny nose, red eyes, and skin rash. People with serious mold allergies may have more severe reactions, including shortness of breath.

If its moisture source runs out though, a toxic black mold colony can dry out and release many of its spores into the air. When toxic black mold is dry it looks gray and powdery. … The dead spores are still just as toxic to humans though.

Mold is also known to cause asthma and life-threatening primary and secondary infections in immune-compromised patients that have been exposed. Toxic mold exposure has also been linked to more serious, long-term effects like memory loss, insomnia, anxiety, depression, trouble concentrating, and confusion.

  • sneezing,
  • runny nose,
  • coughing,
  • wheezing,
  • watery eyes,
  • redness of the eyes,
  • itchy eyes,
  • skin irritation, or rash.

In general, the smell of mold is unpleasant, and smells like something is moist in the room. Some people compare it to the smell of wet socks, or rotten wood or paper. When mold eats, grows and multiplies, it releases Microbial Volatile Organic Compounds (MVOC). Mold’s odor is persistent.

Each water loss is unique. Contact us today to schedule a free inspection and get a custom estimate.

For more information, read our blog post – HOW MUCH DOES IT COST TO FIX WATER DAMAGE?

Remediation costs vary depending on how much and where mold exists. Contact us today for a free mold inspection and remediation estimate.

Mildew is typically white, gray or yellow and grows on the surface of moist, warm areas. Its texture is fluffy or powdery. On the other hand, mold tends to be green or black, and it usually grows underneath the surface of anything that has gotten wet. Its texture can be fuzzy or slimy.

Mold will present itself in dark gray, green, or even black blotches on surfaces. It will likely be raised and textured, unlike mildew, and is typically accompanied by a mildew-like odor.

Mold can begin to develop in as little as 24 hours, then spread to multiple parts of your home. It’s imperative to stay on top of mold and call for remediation as soon as it’s spotted. CALL US NOW! 248-752-3222

It’s important to maintain the proper humidity levels in your home and workplace to keep a comfortable, healthy space.

-So what is the most comfortable humidity level for your home in summer? According to the Environmental Protection Agency (EPA), indoor humidity levels should be kept below 60 percent relative humidity and ideally between 30 and 50 percent. It’s easy to measure the levels in your home, by using a hygrometer

– Every homeowner should own a hygrometer that measures temperature and relative humidity (RH). The ideal relative humidity for health and comfort is about 40–50%. In the winter months, it may have to be lower than 40% RH to avoid condensation on the windows.

  • Category 1 = clean water, or water that does not pose a threat to humans. …
  • Category 2 = gray water. A Category 2 water loss refers to a source of water that contains a significant degree of chemical, biological, or physical contaminants and causes discomfort or sickness when exposed or consumed. Known as “Gray Water,” this type of water damage carries microorganisms and nutrients of microorganisms.
  • Category 3 = black water. Category 3 Water – Known as “black water” and is grossly unsanitary. This water contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or sickness. … This category includes water sources from sewage, seawater, rising water from rivers or streams, ground surface water or standing water.
  • Class 1 is the least harmful form of damage. …
  • Class 2 has a fast rate of evaporation, which means that carpets and cushions may be damaged.

For more information, read our blog post – TYPES OF WATER DAMAGE RESTORATION SERVICES.

The IICRC Standards serve to develop common, industry-accepted language and terminology that enables us to more universally discuss concepts and procedures regarding cleaning, inspection and restoration. The IICRC is an American National Standards Institute (ANSI) member and accredited standards developer.

For more information, read our blog post – WHAT TO LOOK FOR IN MOLD REMOVAL PROFESSIONALS.

weDRY offers complimentary inspections and consultations followed with an estimate quote for your consideration  

At weDRY Restoration, we are not afraid to stand behind what we do with a guarantee.

Homeowners insurance covers mold damage if it was caused by a “covered peril.” Otherwise, an insurance company will likely not cover mold damage. Home insurance policies usually don’t cover mold that resulted from a preventable water leak, flooding, or high humidity.

Water damage done to your home is covered by a standard homeowner’s insurance policy dependent if it is considered sudden internal water damage. Home insurance does not cover damage done by lack of maintenance or neglect, nor damage resulting from a flood.

Restoration Companies are usually the first responders following significant damage to a home from floods and fires, water damage, sew- age backup and other major events. The job of a restoration company is to clean up the mess and to preserve and protect the home and its contents so that further damage will not occur.

Full restoration consists of two major phases. The first, mitigation, consists of demolition, cleaning and drying out the structure and belongings. This phase usually takes no more than 3-5 days on average.

While drywall is pretty sturdy, when it’s exposed to water for too long it can get damaged. It may lose its structural integrity, becoming soft and weak. Depending on what category of water drywall is exposed to, and how wet it got, you may be able to save it. Speed is critical to avoiding mold damage, though.

After the first responders have extinguished the fire, your first priority is to ensure that all of your family members and pets are safe. After everyone has been accounted for, call us immediately to assess your property and begin a restoration plan.

We strongly advise you to avoid re-entering your home following a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken a home’s structure substantially, risking collapse.

We recommend that you hire a professional team to clean up fire and smoke residue rather than cleaning it yourself. Smoke is dangerous to inhale, and our team has the proper equipment and expertise to adequately handle the damage.

Every situation is different. The amount of time it takes to clean fire damage depends on the extent of the damage, how many rooms the fire spread to, and other factors. We’ll clean as quickly and efficiently as we can, which typically requires between a few days to a few weeks to complete the job.

If you would like us to speak with your adjuster, we are more than happy to do so. Just let us know as we are very familiar and work with all providers

Water can cause additional damage to a property the longer it sits. It can saturate and deteriorate possessions and building materials, and lead to mold growth. Acting fast is imperative when it comes to water damage. CALL US NOW  – 248-752-3222

For more information, read our blog post – WHAT CAN WATER DAMAGE DO TO A HOUSE?

Indoor air quality has become an important health and safety concern.

Common issues associated with IAQ include:

  • Improper or inadequately maintained heating and ventilation systems.
  • Contamination by construction materials, glues, fiberglass, particle boards, paints, chemicals, etc.
  • Increase in number of building occupants and time spent indoors.

When there is a problem with IAQ, people may experience various health conditions that are listed above. Since many of the symptoms are very similar to what we feel like when coming down with a cold or the flu (influenza), it is often difficult to say for sure if indoor air is the cause of the symptoms.

However, it would be prudent to investigate IAQ if people develop these symptoms within a few hours of starting the workday and feel better after leaving the building, or after a weekend or vacation. In addition, if many people report similar symptoms, or if all of the people reporting symptoms work in the same area of a building, air quality should be suspected.

Did you know the air in your home may not be as clean as you suspect and can actually be more polluted than the air outside? The air quality in your home could be causing your allergies to act up or could be the reason for more serious health problems.

Every day, allergens including viruses, dust, and pet dander circulate through your home. The EPA has found that, on average, indoor air pollutant levels are 2 to 5 times greater than outdoor air and, in some homes, as much as 100 times greater.

It is common for people to report one or more of the following symptoms:

  • Dryness and irritation of the eyes, nose, throat, and skin
  • Headache
  • Fatigue
  • Shortness of breath
  • Hypersensitivity and allergies
  • Sinus congestion
  • Coughing and sneezing
  • Dizziness
  • Nausea

People generally notice their symptoms after several hours at work and feel better after they have left the building or when they have been away from the building for a weekend or a vacation.

Many of these symptoms may also be caused by other health conditions including common colds or the flu, and are not necessarily due to poor IAQ. This fact can make identifying and resolving IAQ problems more difficult.

If you’re experiencing anything listed below, or anything else you’re unsure about, schedule air quality testing now:

  • Bad allergies: Though bad allergies could be attributed to a change in seasons, it could just as likely be a reaction to the contaminants in your home. If you start experiencing coughing, sneezing, headaches, watery eyes, congestion, or bloody noses, pay attention to when these symptoms act up. If you start experiencing them shortly after walking into your home and if they disappear when you go outside, you should schedule air quality testing.
  • Weak lungs: The chemicals in your home could potentially affect your lungs and lead to pretty severe health conditions. If you frequently experience pneumonia or bronchitis symptoms, it could be because of the air quality in your home.
  • Other health issues: If you begin to experience fevers, chills, dizziness, rashes, nausea, vomiting, muscle pain, shortness of breath, or hearing loss, there is a change poor air quality is the cause. Of course these health problems could be caused by something else, but if you’re experiencing these symptoms in addition to other things on this list, air quality could very well be the reason.
  • New home improvements: If you have recently had a portion of your home renovated or remodeled, the purity of your air may suffer as a result. Whether you’ve painted your home, replaced your flooring, or completed any other project, there is a chance that it caused chemicals to collect in your HVAC system. If these chemicals start circulating throughout your home, they may negatively affect your health.
  • Inconsistent air distribution: Regardless of whether your health is being affected or not, if you notice that some spots in your home are colder or warmer than others, you may have a problem with airflow. Mugginess in your home could also be a sign of poor indoor air quality.

If you schedule indoor air quality testing, your air cleaning service will start with an evaluation of the results of your indoor air quality testing. Then we will recommend a course of action to ensure your home has safe, clean air.

Worried about your indoor air quality? In addition to scheduling a service, taking advantage of these products and services to improve your indoor air quality may help:

  • First, when water contacts drywall, it sags and disintegrates. Then you’ll see paint bubbles and peeling as the water wicks up the drywall. After that, water saturates the insulation behind the drywall.
  • Next, if water dwells in your property for any length of time, wood structures begins to swell. The glue holding your particle board kitchen and bathroom cabinets dissolves, causing them to crumble. The longer the water dwells in your property, the more likely it is that the hardwood floors will buckle and warp. Wood exposed to long-term water damage rots.
  • Third, water-soaked carpets “delaminate.” Delamination is the term for carpet that pulls away from its backing. Once this happens, the carpet is permanently ruined.
  • Fourth, water damage can short-out electrical systems. This can cause fire and shock hazards and damage to electronic equipment.

For more information, read our blog post – WHAT CAN WATER DAMAGE DO TO A HOUSE?

Quickly wiping or mopping up a small spill in the middle of the floor is okay.

But, the problem is, if water flooded a large portion of your home or office, it’s the water you can’t see, the water that wicks up behind the wall or under the floors, that causes problems.

These dark cavities are the perfect place for mold and mildew to grow. And, without meters to measure the moisture, you won’t be able to find and remove the water you can’t see hiding in the structure.
All that excess water promotes mold and mildew growth, and compromises the structural integrity of the materials. And mold exposure presents a serious health threat to everyone in the home or business.

In addition, if the water damage comes from a contaminated source like a sewage backup, it presents an imminent health threat. In this case, you especially want to AVOID ANY CONTACT and call us immediately 248-752-3222. So, no matter what caused the water damage, to prevent future health or structural problems, water damage restoration should always be handled by a licensed, insured, IICRC certified professional water damage restoration contractor like weDRY Emergency Restoration Services.


  • First, after we extract the water, we contain the affected area.
  • Second, we remove any non-salvageable damaged materials.
  • Third, we photo catalog every part of the damage and all damaged items.
  • After that, we spray anti-microbial solution on the affected area.
  • Shop vacs and common household fans just aren’t designed to remove enough moisture or generate enough air movement to dry your home or office completely after a flood. So, we use specialized, high-speed, industrial air movers and dehumidifiers. We set up the equipment in a specific pattern, creating the most efficient drying system for your property.
  • While the equipment removes and controls the humidity and moisture levels in the air, we monitor the progress on a daily basis with specialized meters to measure the moisture.
  • Finally, we communicate with your insurance company using the latest technology to facilitate efficient processing of your insurance claim. We’re experts at this, and we’ve helped hundreds of homeowners in the Greater Philadelphia and Cherry Hill area recover quickly from water damage loss.


The only answer to this question is It depends.
It all depends on the size and scope of the loss.
Completely drying a structure depends on the type of water damage, how bad it was, how long the water dwelled, and the type of building materials involved. For example, concrete takes much longer to dry than wood.
Many times, water damage to your home or business takes 3-5 days on average to dry. However, properties exposed to water damage for a long time will take longer to dry!

If the property damage doesn’t require a lot of reconstruction, you can stay in your home or office. However, the equipment we use during the drying process can be noisy. And it creates a lot of air movement which may be considered as unlivable or unworkable conditions. If the bathrooms in your office, or the kitchen in your home are a part of the damaged area, check with your insurance company for reimbursement of alternate living expenses or business continuity expenses until the restoration job is complete.

Once the water is extracted and we begin the drying process, we need to monitor and control the moisture and humidity levels in the home. By doing this, we can prevent the growth of toxic mold. In addition, insurance companies require daily monitoring reports to justify your claim for damages.

We place our industrial sized equipment so it will operate as efficiently as possible according to the moisture mapping. We monitor and check the progress of every job regularly so we can make any adjustments as needed. Remember our job is to get you clean, dry and sanitized as quickly as we can. So monitoring helps us do that.

We set up the equipment we use during the drying process so it will remove as much moisture from the affected space as possible. Our equipment creates an atmosphere that’s as dry as possible. This is just temporary. Once the drying process is complete, and we remove the equipment, the air condition will return to normal.

Absolutely! Our specialized equipment is made to run continuously without overheating or causing safety problems. Remember, we position the equipment in a particular way to promote the drying process. So please don’t move it.

Please don’t!

The drying process requires running the equipment 24 hours a day for several days.
Our equipment is designed for efficiency. That means, depending on the size of the loss, on average, the estimated cost to run this equipment can be as little as $1 to $2 per day.
And because we know the noise might be problematic, for sleeping purposes or the quiet enjoyment of your home or office, we often suggest you call your insurance agent to see if your policy covers alternate living expenses or business continuity expenses.

Please don’t!

Because our technicians have set up the best conditions on your property for drying it efficiently, if you open windows during the drying process it causes problems. Depending on weather conditions, opening windows slows down the drying progress. So, the best rule of thumb is to keep doors and windows closed, and don’t turn off air conditioning or heat without talking to us first.

The answer to this question is usually no.

Most homeowner and business policies require you to do whatever you can to prevent further damage.

  • So the first step is to stop the source of water.
  • Next, call your insurance company. Ask them if you have coverage. They will probably issue you a claim number at this time. And, they will probably give you 2 or 3 names of restoration companies to call.
  • After you call us, take pictures of the damage. Even though we will take pictures when we arrive, we tell our customers they can’t take enough pictures!
  • After that, if you can, remove or separate any personal items and furniture from the damaged area and do what you can to remove the standing water. Just don’t throw anything away.

Nope. You don’t have to use the company the insurance company recommends. You are free to hire whoever you want.
However, you will want to take steps to properly vet the contractor you choose. As with every profession, there are good water damage restoration professionals and not so good ones.
Remember: Most reputable water damage companies have worked with the major insurance companies and are experts at dealing with adjusters and claims. The benefit to you of hiring us: Once we have the information about your claim, we’ll communicate directly with your insurance adjuster to make the process smooth and easy for you.

Our job in water damage restoration is to return your property to you in its pre-damaged condition. Your insurance company will pay to replace “like-with-like.” However, after large water damage to your property, when many items have been removed, it makes the perfect time to renovate and update. But if you want to upgrade, you’ll need to pay the difference out of pocket from what your insurance company allocated.

It all depends on the situation. In some situations where carpet has been wet for an extended period, water damage will cause what is called delamination (the backing separates from the fibers) and will usually require replacement. Or if the water was from a non-clean source like sewage, the carpet will most likely need to be replaced. But in most cases, if carpets were saturated by clean water, and if we get to them right away, they can be dried, sanitized and cleaned without damage.

If you hired us to handle your loss from start to finish, you don’t need to worry about finding a general contractor. We have a team of qualified, experienced professionals to do the reconstruction needed, or we use sub-contractors as a part of the restoration package.

We use several different anti-microbials or biocides during every water damage mitigation job. These prevent mold, mildew, and bacterial growth. And most of them are rated safe for children and pets. But, if you have concerns about toxicity or chemical exposure, ask the technician on call which anti-microbial solution he will be using. You can also ask him to provide you with the Material Safety Data Sheets (MSDS sheets) for that product. But to be safe, it’s wise to keep yourself, children, and pets away during the drying process.

There’s not a lot you can do to prevent water damage from an act of nature. Water damage from severe storms that cause over-the-ground flooding happen. But not as often as you might think.
Although all 50 states have experienced flooding, most water damage to properties is caused when indoor plumbing fails. And, while there are some types of indoor plumbing fails that can’t be prevented, many can.

The key to prevention is regular maintenance. Frequent inspections of your home or business property can help you prevent most water damage.

So check back with us often. In our blog, we post information homeowners and business owners to use to prevent all different kinds of property damage.

But in a nutshell, here are the 5 basic steps to prevent water damage you can take each month:

  • First, make sure all your appliances (e.g., dishwasher, clothes washer, and water heater) are in good working order. Check all water connections and hoses. Remember to do this even if you have the metal braided supply hoses.
  • Second, check under your kitchen and bathroom sink for signs of corrosion and make sure connections are tight.
  • Third, check the toilets in each bathroom for any signs of leaking.
  • Fourth, monitor your water bills. A sudden, unexplained increase in water use can be caused by a leak.
  • And last, make sure everyone knows how and where to shut off the water to the home.

For more information, read our blog post – HOW TO PREVENT WATER DAMAGE TO YOUR HOME

But if you have questions in addition to these most frequently asked questions about water damage restoration, or you experience water damage to your Metro Detroit area home and you need expert, emergency help we’re here for you 24 hours a day, 7 days a week – even on holidays!
Call 248-752-3222


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